Patient Portal office hours

Policies

policies

Appointments

Due to frequent changes in health insurance coverage, please be prepared to show us your insurance card upon arrival for each visit.

We ask that all new patients arrive at least fifteen minutes in advance to fill out all new patient paperwork. Please bring all relevant paperwork from your child's previous pediatrician, including immunization records and laboratory test results.

Because well visits take more time in our schedule than sick visits, they must be scheduled separately. We also ask that no more than two siblings be scheduled consecutively for well check-ups, as our appointment schedule will not allow for more.

We encourage a parent or legal guardian to be present at the time of each child's visit. Patients who arrive alone or with a caretaker will be required to have prior written parental permission to be seen by one of our provider's with the exception of emergency visits.

Walk-in Appointments

We make every effort to keep your waiting time to a minimum, therefore please call before arriving for an appointment.

Walk-in patients will be asked to wait for the next available appointment. Siblings of patients with scheduled appointments will be considered as walk-ins. Medical emergencies will be worked in immediately.

Cancellations

If you are unable to keep your appointment, please notify our office at least 24 hours in advance so that another patient may be given this time.

Late Policy

Because we are trying to ensure your waiting time is kept to a minimum, it may be difficult to see late patients. When a patient arrives late for an appointment it makes subsequent patients wait longer.

If you are more than 20 minutes late for your child's appointment, you may be offered the next available appointment or possibly be asked to reschedule non-urgent visits.

Emergencies and After Hours Care

For life-threatening emergencies, call 911.

If you need advice for the care of your child or if you believe your child needs urgent care after office hours, please call 770-394-2358 or 770-664-9299. Our answering service will take a message and an advice line nurse will promptly return your call. The nurse will notify the on-call physician of any emergencies. If you do not receive a call back within 20 minutes, please call again. If you have caller I.D. and call block, please deactivate it by pressing *87 when awaiting a return call from our office, answering service, or physician on call. This will expedite your receiving a call back. You can reactivate it by pressing *77 after you have heard back from us.

Patients who must be seen after hours for emergency care are generally seen at Children's Healthcare at Scottish Rite.

We urge you to contact our office prior to taking your child to an "Urgent Care" facility. Choosing the wrong facility may mean that your child will need to be referred to another center for further testing or care. This will increase your costs and delay the proper treatment of your child. If you are a part of a managed care plan and do not receive authorization from us prior to your visit, your insurance may not pay for this treatment.

We are on call 24 hours a day for emergencies.

Hospital Admissions

In the instance that your child will need to be admitted to the hospital, we admit to Children's Healthcare of Atlanta at Scottish Rite. Our on-call physician may visit you and your child daily while hospitalized, and your admitting physician will provide follow-up care.

Telephone Calls

When you call our office, your call will be routed through our voice mail system. If it is necessary for you to leave a voice mail message, please let us know if your last name is different from your child's. This will help us find your child's records faster.

Prescription Refills

Prescription refills must be made during office hours so that your child's chart may be reviewed. Please have your pharmacy telephone number available when you call.

Referrals

For all non-emergency referrals, please contact our office at least one week in advance. For all emergency referrals, please contact our office the following business day. In the event your child may need to see a specialist or may require emergency care, your HMO or POS insurance company requires that you be referred by your primary care physician. If you do not receive authorization from us prior to your visit with a specialist or within the next business day of your emergency care, your insurance company may not pay for the treatment. Our office will not provide authorization for visits retroactively.

When it is necessary for you to obtain an emergency referral from our physician, your insurance company will require that our office provide them with certain information. Our staff will need to ask you questions such as the time, place, and date of the emergency visit as well as the reason for the visit, etc.

Payments and Insurance

We are sensitive to the rising cost of medical care and attempt to keep our fees for professional care as low as possible while at the same time provide quality care.

If you are insured with a plan in which we participate you are responsible for providing our office with your insurance card at the time of service. If you are not able to provide us with proof of coverage, full payment of your visit will be necessary at the time services are rendered. It is the responsibility of the patient or the parent/guardian to pay all co-payment and/or deductible amounts at the time of service.

If after your insurance has paid there is any co-insurance amount owed by you, payment is due within 30 days.

If you do not have insurance or are on a plan in which we do not participate, full payment is required at the time of your visit. We will supply the necessary information for you to file your insurance claim. If a large bill is anticipated and financial arrangements are necessary, a payment plan may be arranged with our billing department prior to your visit.

If your child is hospitalized, we will file your insurance claim and a bill will be mailed to you directly. All balances are due within 30 days unless other arrangements have been made. Please discuss any financial problems with our billing office at 770-394-2358 to avoid any misunderstandings.

For your convenience, we accept cash, personal checks, debit cards, Visa and MasterCard.

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